The main focus of your on hold messaging is to relay information that would be helpful to people wishing to use your services, buy your products or visit your shop, store or showroom. Feel free to use the template messages for your on hold messages
5 Things to Avoid in Your On Hold Messages
1. www.Long-complicated-web-address.com/4-your-callers If your company has a website where your customers can find support information or help to aid their buying decisions, then providing your web address in your IVR or On Hold messages is
A Guide to Writing a Good On Hold Script
It is inevitable that at one time or another, you have no alternative but to put your client on hold; however, make this your opportunity to demonstrate to them how professional your company is. This may be the only opportunity you have to do