It is a New Year and new opportunities for business. Various Covid rules are easing and things are slowly returning to normal. Many businesses have made temporary or permanent changes to their business operations and services. Have You? Your
11 On Hold Message Script Ideas
The main focus of your on hold messaging is to relay information that would be helpful to people wishing to use your services, buy your products or visit your shop, store or showroom. Feel free to use the template messages for your on hold messages
A Brief Guide to Telephone Systems for Business On Hold Use
As a business you want to appear professional to your callers. Whether your telephone is answered directly by you, or your line has multiple departments or telephone operators you will need to consider how you will use the system and how your callers
Making On-Hold a Positive Caller Experience
Music on hold and voice over needs to be mixed correctly, otherwise it can become needlessly irritating. It never ceases to amaze me that some large companies get this so wrong. I have just been on hold for about 20 minutes and as a producer of