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Music and Messages On Hold

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What Do Your Customers Need to Know in 2022?

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It is a New Year and new opportunities for business. Various Covid rules are easing and things are slowly returning to normal. Many businesses have made temporary or permanent changes to their business operations and services. Have You? Your

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Filed Under: On Hold Marketing, On-hold Tagged With: 2022, callers on hold, On Hold Marketing

11 On Hold Message Script Ideas

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Small group of business people brainstorming ideas

The main focus of your on hold messaging is to relay information that would be helpful to people wishing to use your services, buy your products or visit your shop, store or showroom. Feel free to use the template messages for your on hold messages

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Filed Under: On Hold Audio: Dos and Donts, On Hold Marketing, On Hold Script, Telephone script Tagged With: callers on hold, message on hold, On Hold Marketing, on hold messages, On Hold Script

A Brief Guide to Telephone Systems for Business On Hold Use

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Close up image of a buisness phone

As a business you want to appear professional to your callers. Whether your telephone is answered directly by you, or your line has multiple departments or telephone operators you will need to consider how you will use the system and how your callers

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Filed Under: On Hold Equipment, On-hold Tagged With: callers on hold, on hold players, on hold systems, phone system, telephone system

Making On-Hold a Positive Caller Experience

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Image of a businessman smiling while on the phone

Music on hold and voice over needs to be mixed correctly, otherwise it can become needlessly irritating. It never ceases to amaze me that some large companies get this so wrong. I have just been on hold for about 20 minutes and as a producer of

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Filed Under: On Hold Audio: Dos and Donts Tagged With: advertising on hold, callers on hold, message on hold, music on hold, On Hold Marketing

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